Shipping policy
Soft Meltβ’ is not responsible for shipping carrier delays once a package has been accepted by the carrier.
Lost Packages
If your package is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to investigate and, when appropriate, provide a replacement.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged product(s) and packaging. Eligible orders may qualify for a replacement.
Incorrect Orders
If you receive an incorrect item, please contact us within 7 days of delivery so we can make it right.
Shipping Address Accuracy
Please verify your shipping address before placing your order. Soft Meltβ’ is not responsible for orders shipped to incorrectly entered addresses provided at checkout.
Questions
For shipping-related questions, please contact us through our website or email us at SoftMeltbody@outlook.com.
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