Shipping policy

Soft Melt™ is not responsible for shipping carrier delays once a package has been accepted by the carrier.

Lost Packages

If your package is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to investigate and, when appropriate, provide a replacement.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged product(s) and packaging. Eligible orders may qualify for a replacement.

Incorrect Orders

If you receive an incorrect item, please contact us within 7 days of delivery so we can make it right.

Shipping Address Accuracy

Please verify your shipping address before placing your order. Soft Melt™ is not responsible for orders shipped to incorrectly entered addresses provided at checkout.

Questions

For shipping-related questions, please contact us through our website or email us at SoftMeltbody@outlook.com.